Requesting live access

Before you ask#

• Your sandbox connection to the test agency is certified (Certification).
• You ran the twelve checks of the certification checklist on the sandbox.

Request live access#

On the Partner Portal overview, the checklist item Request live access (admins only; enabled once the sandbox connection is certified) opens a dialog: "Tell us your live server IP addresses and a monitoring contact. We'll create your live app." Write the note (10–1,000 characters) and Send request. The item then reads "Requested on {date}". Developers see the state but not the button.

What happens next#

1. We create your live app, with its limits and the IP allowlist from your note. Your admins get an email.
2. A partner admin registers a live key. Developers cannot register live keys.
3. Confirm the IP allowlist. A live app needs at least one address: a live request with an empty allowlist is refused with 403 ip_allowlist_empty, one from an unlisted address with 403 ip_not_allowed. See IP allowlist.
4. We switch "Listed" on. Your app now appears to every eligible agency under Available software in its portal.
5. Real agencies connect. An agency's owner or manager clicks Connect, generates a code valid for 15 minutes and gives it to you (in your software, by phone, by email). Redeem it with the live key; a sandbox key gets 404 connect_code_invalid. See Consent flow.
6. Each new connection is certified once — its first pushes answer needs_review until staff certify it. After that, imports are automatic.

Live limits#

Need more? Write to partners@novikvadrat.rs. See Limits for the rest.